Privacy & Cookie Policy

At Paint & Paper we are committed to protecting your privacy and personal data. This privacy policy will inform you what personal data we hold as well as your privacy rights and how the law protects you.

 

Controller

Kent Blaxill & Co Ltd is the data controller and responsible for your personal data (referred to as “Kent Blaxill”, "we", "us" or "our" in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact:

E-mail: [email protected]

Post: 119 Barker Street, City Trading Estate, Norwich, NR2 4TQ.

Phone: 01603 400777

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

Information We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• - Identity Data includes first name, last name, username or similar identifier, title, and date of birth
• - Contact Data includes billing address, delivery address, email address and telephone numbers.
• - Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• - Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Examples of sources of data we collect about you or your company:

• - When you talk to us on the telephone, personally or communicate with us via social media or website
• - In emails and letters
• - When you use our website, such as when you sign up for information and newsletters
• - Cookies (these are explained further in this privacy policy)
• - When you interact on social media
• - Email tracking facilities
• - Payment and transactional data
• - Publicly available information including internet

 For quality assurance, legal, compliance and training purposes, we may record and monitor calls with you. Your phone number will be stored for instances where we need to return your call, which we will endeavour to do within one hour.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

How We Process Your Personal Data

The law states that we can only use your personal information if we have proper reason to do so, including sharing of your data to third parties. We will use your personal data in the following circumstances:

• - Administering your account with Paint & Paper
• - Communicate with you about company news and events and other activities we are involved in as a supplier and believe you would be interested in
• - Notify you about changes to our terms and conditions including privacy notice
• - Invite you to review any services and/or products you received from us

We will only use your personal data in so far as we need to perform the contract we are about to enter into or have entered into with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and products.

We may also use such reviews in other promotional material and media for our advertising and promotional purposes.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email. You will be given the opportunity to unsubscribe following each communication or by contacting us.

 

How long do we retain your information?

Data must be kept for varying lengths of time dependent on need and other laws that we must adhere to. You have the right to be forgotten within our database as long as there isn't an over-riding legitimate business need.

We must keep basic information about our customers for six years after they cease being customers including contact, identity, financial and transactional data for tax purposes.

 

Data security

We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

What are your rights?

Under data protection laws you have the following rights in respect to your personal data:

• - Request access to your personal data.
• - Request correction of your personal data.
• - Request erasure of your personal data.
• - Object to processing of your personal data.
• - Request restriction of processing your personal data.
• - Request transfer of your personal data.
• - Right to withdraw consent.
• - Providing you with your personal data is free of charge, but charges may apply for unfounded, repetitive or excessive requests. You have the right to ask us to provide you or a third party with the personal data you have provided to us in an electronic format.

You have the right to object to certain purposes for processing, in particular direct marketing. If you wish to stop us from providing you with marketing materials then you can opt out at any time by emailing [email protected] or write to us at 119 Barker Street, City Trading Estate, Norwich, NR2 4TQ.

Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

What are Cookies?

Cookies are small text files (generally filled with letters and numbers) which the majority of websites store on your computer or handheld device. These cookies are harmless and cannot cause damage to your computer. Cookies are regularly used to ensure that websites function correctly.

Without cookies, website features such as shopping baskets and members' areas could not work as they do now. Cookies are generally beneficial, making your interaction with websites smoother and much easier.

 

How we use Cookies

We may use cookies to keep track of what you have in your basket, to keep you logged in to your account,  to suggest products you might be interested in while you visit, to remember currency and/or language choices you have made, or to remember you when you come back to our site (for example). We do not store any personal information in these cookies at all, not even in an encrypted form.

Some cookies may also be set by third parties (such as Google) for statistics and to help us improve the services and products we provide to you. None of these cookies collect personal information that would allow anyone to identify individual users of our site.

By using our site you give us consent to store cookies on your computer. If you do not wish to consent then you must either disable cookies in your browser/handheld device or refrain from using our site.

We use Google Analytics, a popular service which uses cookies to collect anonymous data about overall web site usage. For more information on managing cookies, please see www.aboutcookies.org.

If you have any queries about your personal information or any questions on our use of the information, please contact us at [email protected] or 01603 400777