Delivery

Please have a look at our delivery policy below. if we have missed anything, please contact us

If you are working to a deadline, please contact us beforehand, we may not always have the required amount of stock in, which could delay your order.

Sadly, even though our website may list a product in stock, there is always a chance we do not have stock in. Please contact us beforehand.

Please allow 5-7 working days on Farrow & Ball paint orders

 

IMPORTANT DELIVERY INFORMATION FOR EU CUSTOMERS

Delivery Information – Due to Brexit commencing from the 31st of December 2020, we have now left the European market. What does this mean for you? We are still able to send paint & wallpaper over to you in Europe.  Please allow more time on your order as most (if not all) orders will now be checked going through customs. This also means unfortunately there will most likely be a Duties Fee and a Customs Clearance fee. (Unfortunately, we are unable to provide exact information on the amount you will be charged, although from what we have heard from our customers this charge can range from 20-40% of the cost of your order).

Please be aware we are not liable for the charges and these will have to be paid by the customer

Click below on the categories

Buying Paint Online

What Payment Methods Are Available?

We accept several payment methods (PayPal, BACS, Visa, MasterCard and paying over the phone), unfortunately, we do not accept American Express.

At this moment in time, we do not support any cryptocurrencies or apple pay or google pay or amazon pay.

Phone pay- You can choose to pay over the phone with our sale team. (Data will not be kept, only to process the order, your details are only kept for the payment, once payment has been made your details are destroyed.)

For orders that have been placed as local pickup, you will receive an email, stating your order has been ‘dispatched/ready to collect’. You should also receive a phone call letting you know you order is ready to collect. If this is not the case then please contact us, depending on what you ordered this can take up to 7 working days.

 

What's the process for ordering?

Once you have placed your order, please check your email confirmation. (please check your spam folder also) If you have placed the wrong amount, or you have chosen the wrong colour, please contact us as soon as possible, as once we dispatch your order (or if we have to order in your paints) it’s difficult to cancel or change your order.

Although paint is listed ‘in stock’ online, sometimes we may be waiting for the shipment to arrive or it may have sold in-store already, so please always check with us to make sure we meet your requirements.

Once your order has been marked dispatched/completed, you will get a tracking confirmation through email and by phone (If you supplied this) it will take 1-2 working days to arrive with you, through DPD (if the paint is in stock)

 

Shipment Processing Times

All orders are processed usually on the same working day (this excludes weekends or bank holidays). Orders are not shipped or delivered on weekends or holidays. Orders placed after 3.00 pm on Saturday will not be processed untill the following Monday (Tuesday if its a public holiday)

If we are experiencing a high volume of orders, shipments may be delayed by a day or two at the most. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Are there paints/colours/finishes you don't keep stock of?

Sadly, we do not hold stock of certain finishes and colours, there will always be a 3+ delay on these while we order them in for you. They can be seen in the table below. If you need any more information please let us know

Finishes we do not keep in stock / have to always be ordered in.

 

Brand Finish Colour Size
Sanderson All All All
Fired Earth All All All
Farrow & Ball Modern eggshell

Gloss

Estate eggshell

Masonry

Casein distemper

Soft dismpter

Limewash

Dead Flat

Wall & ceiling primer

Interior wood primer

Exterior wood primer

Metal primer

Masonry primer

Wood knot primer

All

All

All

All

All

All

All

All

All

All

All

All

All

all

All

All

5l

All

All

All

All

All

All

2.5/5l

2.5l

All

 

Zoffany All all all
Earthborn Eco-chic

Eco-pro

All All
Designers Guild All All All

 

Do you accept returns for paint?

Please see below for which brands can be returned. If you need any more information please let us know. If you’d like to initiate a return, please let us know you will be returning unused paint.

Unfortunately, specially mixed paints, we can’t accept returns.

Brand Can it be returned? Fee
Farrow & Ball Within 14 days of receiving your order* +10% restocking fee
Little Greene No returns +10% restocking fee
Paint & Paper Library No returns +10% restocking fee
Sanderson No returns +10% restocking fee
Zoffany No returns +10% restocking fee
Mylands No returns +10% restocking fee
Earthborn No returns +10% restocking fee
Fired Earth No returns +10% restocking fee
Designers Guild No returns +10% restocking fee
Teknos No returns +10% restocking fee
Osmo Within 14 days of receiving your order* +10% restocking fee
Norfolk Paint Within 14 days of receiving your order* +10% restocking fee
Rust-Oleum Within 14 days of receiving your order* +10% restocking fee
Zinsser Within 14 days of receiving your order* +10% restocking fee

 

*To have your paint return accepted, please make sure you send back the paint in a re-sellable condition.

 

Delivery Information (UK)

Delivery times vary on what you are ordering, please always inquire if you are placing an order, just so we can check the stock levels. If you are working to a deadline please let us know.

Once your order has been marked ‘completed’ on our system you should get an email describing that your order has been dispatched.

Although paint is listed ‘in stock’ online, sometimes we may be waiting for the shipment to arrive or it may have sold instore already, so please always check with us to make sure we meet your requirements.

Product Service Price Delivery Time
Wallpaper sample Royal Mail 0.00 3+ Days
Colour Cards Royal Mail 2.95 1-3 Days
Sample Pot Royal mail/UK-Mail 4.95-7.95 1-3 days
Paint 1kg+ DPD 7.95/9.95 Next working day *if in stock and ordered before 3 pm*
Paint 1kg+ DPD 7.95/9.95 3-5 working days *if not in stock* please do inquire
Paint Hermes 7.95/9.95 3-5 working days – used for remote locations.

-Buying from remote locations

We do deliver to remote locations (usual isles of, areas of Scotland *IV/BT* etc) and this will be charged at the same price (unless stated). We normally use DPD/Hermes to deliver. (unless stated)

Location Postcode Price Delivery
Falkirk (including all districts) FK 1-99 7.95 3-5 days
Kilmarnock KA 1-99 7.95 3-5 days
Inverness IV 1-99 7.95 3-5 days
Kirkwall (including Districts) KW 1-99 7.95 3-5 days
Paisley (including distrcits) PA 1-99 7.95 3-5 days
Perth (Including Districts) PH 1-99 7.95 3-5 days
Outer Hebrides (including district) HS 1-99 7.95 3-5 days

Special Requests

If you need the paint by a certain day or time, please remember to contact us first so we can arrange a suitable time for the paint to be delivered to you.

IF YOU ARE ORDERING TO A SPECIAL REQUEST OR NEED THE PAINT BY A CERTAIN DATE, PLEASE MAKE SURE YOU NOTIFY US ON YOUR ORDER OR BY CONTACTING US.

Delivery Information (Europe)

Europe (updated 2021)

Due to Brexit commencing from the 31st of December 2020, we have now left the European market. What does this mean for you? We are still able to send paint & wallpaper over to you in Europe.  Please allow more time on your order as most (if not all) orders will now be checked going through customs. This also means unfortunately there will most likely be a Duties Fee and a Customs Clearance fee. (Unfortuantely we are unable to provide exact information on the amount you will be charged, although from what we have heard from our customers this charge can range from 20-30% of the cost of your order).

Please be aware we are not liable for the charges and these will have to be paid by the customer

Payment Methods

We accept VISA, Mastercard, PayPal, BACS, In circumstances, we may take payment over the phone, but otherwise for europian orders, we would prefer you to order online. We do not accept American express.

At this moment in time, we do not support any cryptocurrencies or apple pay or google pay or amazon pay.

Ordering Online

Once you have placed your order, please check your email confirmation. (please check your spam folder also) If you have placed the wrong amount, or you have chosen the wrong colour, please contact us as soon as possible, as once we dispatch your order or order in your paints, it’s difficult to cancel or change your order.

Once your order has been marked dispatched, you will get a tracking confirmation through email and by phone (If you supplied this) it will take 3-5 working days to arrive with you, through DPD. (if your paint is not in stock add-on 3+ days, you can always inquire to see about your order status)

IF you receive damaged tins or you do not receive your order, please contact us to sort something out.

Delivery times & Cost

Please take a look at the table below, if you have any further queries, please let us know.

EU ZONES 1

Weight Service Price Delivery Time
Colour Cards Royal Mail 4.95/7.95 5-7 Working Days
Sample pot Royal Mail 7.95/11.95 5-7 working days
750ml-1kg DPD 12/ 15.95 5-7 working days
1.1- 15kg DPD 29.95 5-7 working days
16-32kg DPD 35.95 5-7 working days
33-47kg DPD 47.95 5-7 working days
48-62kg DPD 69.95 5-7 working days
63-80kg DPD 89.95 5-7 working days
81-100 DPD 100.00 5-7 working days
101-149 Pallet Network 150.00 5-7 working days
150-200 Pallet Network 200.00 5-7 working days
201-300 Pallet Network 250.00 5-7 working days

EU ZONES 1

(BELGIUM, FRANCE, GERMANY,LUXEMBOURG,NETHERLANDS, IRELAND)

 

EU Zones 2

Weight Service Price Delivery Time
Colour Cards Royal Mail 4.95/7.95 5-7 Working Days
Sample pot Royal Mail 7.95/11.95 5-7 working days
750ml-1kg DPD 15.95 5-7 working days
1.1- 15kg DPD 35.95 5-7 working days
16-32kg DPD 42.95 5-7 working days
33-47kg DPD 53.95 5-7 working days
48-62kg DPD 75.95 5-7 working days
63-80kg DPD 95.95 5-7 working days
81-100 DPD 106 5-7 working days
101-149 Pallet Network 156 5-7 working days
150-200 Pallet Network 206 5-7 working days
201-300 Pallet Network 256 5-7 working days

EU ZONES 2

(AUSTRIA,DENMARK,FINLAND,ITALY,POLAND,PORTUGAL,SPAIN ,SWEDEN,HUNGARY )