Please have a look at our delivery policy below. if we have missed anything, please contact us
If you are working to a deadline, please contact us beforehand, we may not always have the required amount of stock in, which could delay your order.
Sadly, even though our website may list a product in stock, there is always a chance we do not have stock in. Please contact us beforehand.
Click below on the categories
Due to the lockdown imposed, we will not be allowing customers into our store. We will be providing a call & collect service instead, as well as fulfilling online orders. Delivery is still as normal.
In terms of online orders, at the moment please allow 5-7 working days for Farrow & Ball, 3-7 for other paint brands.
Buying Paint Online
What Payment Methods Are Available?
We accept several payment methods (PayPal, BACS, Visa, MasterCard and paying over the phone), unfortunately, we do not accept American Express.
At this moment in time, we do not support any cryptocurrencies or apple pay or google pay or amazon pay.
Phone pay- You can choose to pay over the phone with our sale team. (Data will not be kept, only to process the order, your details are only kept for the payment, once payment has been made your details are destroyed.)
For orders that have been placed as local pickup, you will receive an email, stating your order has been ‘dispatched/ready to collect’. You should also receive a phone call letting you know you order is ready to collect. If this is not the case then please contact us, depending on what you ordered this can take up to 7 working days.
What's the process for ordering?
Once you have placed your order, please check your email confirmation. (please check your spam folder also) If you have placed the wrong amount, or you have chosen the wrong colour, please contact us as soon as possible, as once we dispatch your order (or if we have to order in your paints) it’s difficult to cancel or change your order.
Although paint is listed ‘in stock’ online, sometimes we may be waiting for the shipment to arrive or it may have sold instore already, so please always check with us to make sure we meet your requirements.
Once your order has been marked dispatched/completed, you will get a tracking confirmation through email and by phone (If you supplied this) it will take 1-2 working days to arrive with you, through DPD (if the paint is in stock)
Shipment Processing Times
All orders are processed usually the same working day (this excludes weekends or bank holidays). Orders are not shipped or delivered on weekends or holidays. Orders placed after 3.00 pm on Saturday will not be processed untill the following Monday (Tuesday if its a public holiday)
If we are experiencing a high volume of orders, shipments may be delayed by a day or two at the most. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Are there paints/colours/finishes you don't keep stock of?
Sadly, we do not hold stock of certain finishes and colours, these will always be a 3+ delay on these while we order them in for you. They can be seen in the table below. If you need any more information please let us know
Finishes we do not keep in stock / have to always be ordered in.
Brand | Finish | Colour | Size |
Sanderson | All | All | All |
Fired Earth | All | All | All |
Farrow & Ball | Modern eggshell
Gloss Estate eggshell Masonry Casein distemper Soft dismpter Limewash Dead Flat Wall & ceiling primer Interior wood primer Exterior wood primer Metal primer Masonry primer Wood knot primer |
All
All All All All All All All All All All All All all |
All
All 5l All All All All All All 2.5/5l 2.5l All
|
Zoffany | All | all | all |
Earthborn | Eco-chic
Eco-pro |
All | All |
Designers Guild | All | All | All |
Do you accept returns for paint?
Please see below for which brands can be returned. If you need any more information please let us know. If you’d like to initiate a return, please let us know you will be returning unused paint.
Unfortunately, specially mixed paints, we can’t accept returns.
Brand | Can it be returned? | Fee |
Farrow & Ball | Within 14 days of receiving your order* | +10% restocking fee |
Little Greene | No returns | +10% restocking fee |
Paint & Paper Library | No returns | +10% restocking fee |
Sanderson | No returns | +10% restocking fee |
Zoffany | No returns | +10% restocking fee |
Mylands | No returns | +10% restocking fee |
Earthborn | No returns | +10% restocking fee |
Fired Earth | No returns | +10% restocking fee |
Designers Guild | No returns | +10% restocking fee |
Teknos | No returns | +10% restocking fee |
Osmo | Within 14 days of receiving your order* | +10% restocking fee |
Norfolk Paint | Within 14 days of receiving your order* | +10% restocking fee |
Rust-Oleum | Within 14 days of receiving your order* | +10% restocking fee |
Zinsser | Within 14 days of receiving your order* | +10% restocking fee |
*To have your paint return accepted, please make sure you send back the paint in a re-sellable condition.
Delivery Information (UK)
Delivery times vary on what you are ordering, please always inquire if you are placing an order, just so we can check the stock levels. If you are working to a deadline please let us know.
Once your order has been marked ‘completed’ on our system you should get an email describing that your order has been dispatched.
Although paint is listed ‘in stock’ online, sometimes we may be waiting for the shipment to arrive or it may have sold instore already, so please always check with us to make sure we meet your requirements.
Product | Service | Price | Delivery Time |
Wallpaper sample | Royal Mail | 0.00 | 3+ Days |
Colour Cards | Royal Mail | 2.95 | 1-3 Days |
Sample Pot | Royal mail/UK-Mail | 4.95-7.95 | 1-3 days |
Paint 1kg+ | DPD | 7.95/9.95 | Next working day *if in stock and ordered before 3 pm* |
Paint 1kg+ | DPD | 7.95/9.95 | 3-5 working days *if not in stock* please do inquire |
Paint | Hermes | 7.95/9.95 | 3-5 working days – used for remote locations. |
-Buying from remote locations
We do deliver to remote locations (usual isles of, areas of Scotland *IV/BT* etc) and this will be charged at the same price (unless stated). We normally use DPD/Hermes to deliver. (unless stated)
Location | Postcode | Price | Delivery |
Falkirk (including all districts) | FK 1-99 | 7.95 | 3-5 days |
Kilmarnock | KA 1-99 | 7.95 | 3-5 days |
Inverness | IV 1-99 | 7.95 | 3-5 days |
Kirkwall (including Districts) | KW 1-99 | 7.95 | 3-5 days |
Paisley (including distrcits) | PA 1-99 | 7.95 | 3-5 days |
Perth (Including Districts) | PH 1-99 | 7.95 | 3-5 days |
Outer Hebrides (including district) | HS 1-99 | 7.95 | 3-5 days |
Special Requests
If you need the paint by a certain day or time, please remember to contact us first so we can arrange a suitable time for the paint to be delivered to you.
IF YOU ARE ORDERING TO A SPECIAL REQUEST OR NEED THE PAINT BY A CERTAIN DATE, PLEASE MAKE SURE YOU NOTIFY US ON YOUR ORDER OR BY CONTACTING US.
Delivery Information (Europe)
Europe (updated 2021)
Due to Brexit commencing from the 31st of December 2020, we have now left the European market. What does this mean for you? We are still able to send paint & wallpaper over to you in Europe. Please allow more time on your order as most (if not all) orders will now be checked going through customs. This also means unfortunately there will most likely be a Duties Fee and a Customs Clearance fee. (Unfortuantely we are unable to provide exact information on the amount you will be charged, although from what we have heard from our customers this charge can range from 20-30% of the cost of your order).
Please be aware we are not liable for the charges and these will have to be paid by the customer
-Payment Methods
We accept VISA, Mastercard, PayPal, BACS, In circumstances, we may take payment over the phone, but otherwise for europian orders, we would prefer you to order online. We do not accept American express.
At this moment in time, we do not support any cryptocurrencies or apple pay or google pay or amazon pay.
Ordering Online
Once you have placed your order, please check your email confirmation. (please check your spam folder also) If you have placed the wrong amount, or you have chosen the wrong colour, please contact us as soon as possible, as once we dispatch your order or order in your paints, it’s difficult to cancel or change your order.
Once your order has been marked dispatched, you will get a tracking confirmation through email and by phone (If you supplied this) it will take 3-5 working days to arrive with you, through DPD. (if your paint is not in stock add-on 3+ days, you can always inquire to see about your order status)
IF you receive damaged tins or you do not receive your order, please contact us to sort something out.
Delivery times & Cost
Please take a look at the table below, if you have any further queries, please let us know.
EU ZONES 1
EU ZONES 1 (BELGIUM, FRANCE, GERMANY,LUXEMBOURG,NETHERLANDS, IRELAND) |
EU Zones 2
EU ZONES 2 (AUSTRIA,DENMARK,FINLAND,ITALY,POLAND,PORTUGAL,SPAIN ,SWEDEN,HUNGARY ) |
Buying Wallpaper Online
Delivery Times & Cost (UK)
Mainland
Although our site says ‘instock’ we actually order all our wallpaper directly from the manufacturer. Please inquire before placing a wallpaper order, as the wallpaper maybe out of stock, also we can’t cancel wallpaper orders once they have been ordered, so please make sure you order the required amount and that it fits your timescale.
Usually, most wallpaper brands are 3-5 working days, from when you place your order.
Farrow and ball wallpapers take up to 7 working days to arrive.
Delivery Times & Cost
Brand | Delivery Time | Courier | Delivery Cost |
Farrow & Ball | 7/10 Working Days | DPD | 7.95 |
Cole & Son | 2/3 Working Days | DPD | 7.95 |
Paint Library | 5/7 Working Days | DPD | 7.95 |
1838 Wallcoverings | 3/5 Working Days | DPD | 7.95 |
Sandberg | 7/10 Working Days | DPD | 7.95 |
Today Interiors | 3/5 Working Days | DPD | 7.95 |
Harlequin | 2/3 Working Days | DPD | 7.95 |
Blendworth | 3/5 Working Days | DPD | 7.95 |
Morris & Co | 2/3 Working Days | DPD | 7.95 |
Osborne & Little | 5/7 Working Days | DPD | 7.95 |
Jane Churchill | 3/5 Working Days | DPD | 7.95 |
Nina Campbell | 5/7 Working Days | DPD | 7.95 |
Scion | 2/3 Working Days | DPD | 7.95 |
Sanderson | 2/3 Working Days | DPD | 7.95 |
Colefax | 3/5 Working Days | DPD | 7.95 |
Little Greene | 5/7 Working Days | DPD | 7.95 |
Rebel walls | 7/10 Working days | DPD | 7.95 |
If there are any missing brands – please contact us.
What's the process for ordering a sample?
If you would like to request a sample, please get in touch with us on our website using live chat, email or buy calling us. We will send out samples free of charge – although the maximum you will be able to order is 5.
Do you accept returns for wallpaper?
Unfortunately, we cannot accept returns of wallpaper, please make sure to require the right amount, if you need any help please contact us, or use our wallpaper calculator. We can always reserve wallpaper batches, so if you need another, we can order more in. (1 week maximum)
Whats the delivery times and prices for europe?
Europe
If you are planning to order from Europe, please contact us beforehand as well – just to check if we can order the wallpaper in and to see if it fits your timescale.
Brand | Delivery Time | Courier | Delivery Cost |
Farrow & Ball | 10+ Working Days | DPD | 29.95-69.95 |
Cole & Son | 3-5 Working Days | DPD | 29.95-69.95 |
Paint Library | 7-10 Working Days | DPD | 29.95-69.95 |
1838 Wallcoverings | 5-7 Working Days | DPD | 29.95-69.95 |
Sandberg | 7/10 Working Days | DPD | 29.95-69.95 |
Today Interiors | 3/5 Working Days | DPD | 29.95-69.95 |
Harlequin | 2/3 Working Days | DPD | 29.95-69.95 |
Blendworth | 3/5 Working Days | DPD | 29.95-69.95 |
Morris & Co | 2/3 Working Days | DPD | 29.95-69.95 |
Osborne & Little | 5/7 Working Days | DPD | 29.95-69.95 |
Jane Churchill | 3/5 Working Days | DPD | 29.95-69.95 |
Nina Campbell | 5/7 Working Days | DPD | 29.95-69.95 |
Scion | 2/3 Working Days | DPD | 29.95-69.95 |
Sanderson | 2/3 Working Days | DPD | 29.95-69.95 |
Colefax | 3/5 Working Days | DPD | 29.95-69.95 |
Little Greene | 5/7 Working Days | DPD | 29.95-69.95 |
Rebel walls | 7/10 Working days | DPD | 29.95-69.95 |
Whats the delivery times and prices for ROW?
Unlike paints we can deliver wallpapers internationally. Delivery usually ranges from 5-14 working days, please contact us to find out an exact time frame. All wallpapers are shipped using DPD.
Please contact us to find out the appropriate shipping time and cost, as it does vary depending on where you are based, special orders can be arranged too.
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