Delivery

We accept several payment methods (PayPal, BACS, Visa, MasterCard and paying over the phone), unfortunately, we do not accept American Express.

At this moment in time, we do not support any cryptocurrencies or apple pay or google pay or amazon pay.

Phone pay- You can choose to pay over the phone with our sale team. (Data will not be kept, only to process the order, your details are only kept for the payment, once payment has been made your details are destroyed.)

For orders that have been placed as local pickup, you will receive an email, stating your order has been ‘dispatched/ready to collect’. You should also receive a phone call letting you know you order is ready to collect. If this is not the case then please contact us, depending on what you ordered this can take up to 7 working days.

Once you have placed your order, please check your email confirmation. (please check your spam folder also) If you have placed the wrong amount, or you have chosen the wrong colour, please contact us as soon as possible, as once we dispatch your order (or if we have to order in your paints) it’s difficult to cancel or change your order.

Although paint is listed ‘in stock’ online, sometimes we may be waiting for the shipment to arrive or it may have sold instore already, so please always check with us to make sure we meet your requirements.

Once your order has been marked dispatched/completed, you will get a tracking confirmation through email and by phone (If you supplied this) it will take 1-2 working days to arrive with you, through DPD (if the paint is in stock)

All orders are processed usually the same working day (this excludes weekends or bank holidays). Orders are not shipped or delivered on weekends or holidays. Orders placed after 3.00 pm on Saturday will not be processed untill the following Monday (Tuesday if its a public holiday)

If we are experiencing a high volume of orders, shipments may be delayed by a day or two at the most. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Sadly, we do not hold stock of certain finishes and colours, these will always be a 3+ delay on these while we order them in for you. They can be seen in the table below. If you need any more information please let us know

Finishes we do not keep in stock / have to always be ordered in.

Please see below for which brands can be returned. If you need any more information please let us know. If you’d like to initiate a return, please let us know you will be returning unused paint.

Unfortunately, specially mixed paints, we can’t accept returns.

*To have your paint return accepted, please make sure you send back the paint in a re-sellable condition.

Delivery times vary on what you are ordering, please always inquire if you are placing an order, just so we can check the stock levels. If you are working to a deadline please let us know.

Once your order has been marked ‘completed’ on our system you should get an email describing that your order has been dispatched.

Although paint is listed ‘in stock’ online, sometimes we may be waiting for the shipment to arrive or it may have sold instore already, so please always check with us to make sure we meet your requirements.

-Buying from remote locations

We do deliver to remote locations (usual isles of, areas of Scotland *IV/BT* etc) and this will be charged at the same price (unless stated). We normally use DPD/Hermes to deliver. (unless stated)

Special Requests

If you need the paint by a certain day or time, please remember to contact us first so we can arrange a suitable time for the paint to be delivered to you.

IF YOU ARE ORDERING TO A SPECIAL REQUEST OR NEED THE PAINT BY A CERTAIN DATE, PLEASE MAKE SURE YOU NOTIFY US ON YOUR ORDER OR BY CONTACTING US.

Europe

Please inquire with us first the amount of paint you are after, and check your details when placing your order online – if you have a valid VAT code you can apply this to your order to be exempt from the VAT in your country.

We send all Paints with DPD to Europe and it will give you an estimate at checkout for the price of postage.

-Payment Methods

We accept VISA, Mastercard, PayPal, BACS, In circumstances we may take payment over the phone, but otherwise for europian orders, we would prefer you to order online. We do not accept American express.

At this moment in time, we do not support any cryptocurrencies or apple pay or google pay or amazon pay.

Ordering Online

Once you have placed your order, please check your email confirmation. (please check your spam folder also) If you have placed the wrong amount, or you have chosen the wrong colour, please contact us as soon as possible, as once we dispatch your order or order in your paints, it’s difficult to cancel or change your order.

Once your order has been marked dispatched, you will get a tracking confirmation through email and by phone (If you supplied this) it will take 3-5 working days to arrive with you, through DPD. (if your paint is not in stock add-on 3+ days, you can always inquire to see about your order status)

IF you receive damaged tins or you do not receive your order, please contact us to sort something out.

Delivery times & Cost

Please take a look at the table below, if you have any further queries, please let us know.

EU ZONES 1

EU Zones 2