Delivery

We accept several payment methods (PayPal, BACS, Visa, MasterCard and paying over the phone), unfortunately, we do not accept American Express.

At this moment in time, we do not support any cryptocurrencies or apple pay or google pay or amazon pay.

Phone pay- You can choose to pay over the phone with our sales team. Your data will not be retained once the order is processed.

For local pickup, we will send you an email, stating if your order has been ‘dispatched or is ready for collection. You should also receive a phone call letting you know when your order is ready to collect.

Once you have placed your order, please check your email confirmation. (please check in your spam folder also) If you have ordered the wrong amount or chosen the wrong colour, please contact us as soon as possible. Once we dispatch your goods or make a special order for them, it is difficult to cancel or make changes.

Once your order has been marked dispatched/completed, you will get a tracking confirmation through email or by phone. It will usually take 1-2 working days to arrive.

Orders are usually processed on the same working day (this excludes weekends or bank holidays). Orders are not shipped or delivered on weekends or bank holidays. Orders placed after 3.00 pm on a Saturday will not be processed until the following Monday (Tuesday if a public holiday)

If we are experiencing a high volume of orders, shipments may be delayed by a day or two at the most. Please allow additional days in transit for delivery. If we believe a significant delay is likely with your order, we will contact you via email or phone providing you have provided us with these details.

Please see below for which brands can be returned. If you need any more information please let us know. If you’d like to initiate a return, please let us know you will be returning unused paint.

Unfortunately, specially mixed paints, we can’t accept returns.

*To have your paint return accepted, please make sure you send back the paint in a re-sellable condition.

Delivery times vary, depending on what you are ordering, please always inquire if you are placing an order, just so we can check the stock levels. If you are working to a deadline please let us know.

Once your order has been marked ‘completed’ on our system you should get an email describing that your order has been dispatched.

Paint is usually listed ‘in stock’, but sometimes we may be waiting for a shipment or it may have been sold in-store already, so please always check with us to make sure we meet your requirements.

-Buying from remote locations

We do deliver to remote locations (usual isles of, areas of Scotland *IV/BT* etc) and this will be charged at the same price (unless stated). We normally use Parcelforce/Menzies/Hermes to deliver. (unless stated)

Special Requests

If you need the paint by a certain day or time, please remember to contact us first so we can arrange a suitable time for the paint to be delivered to you.

IF YOU ARE ORDERING TO A SPECIAL REQUEST OR NEED THE PAINT BY A CERTAIN DATE, PLEASE MAKE SURE YOU NOTIFY US OF YOUR ORDER OR BY CONTACTING US.

Europe (updated 2021)

We have now left the European Union. What does this mean for you? We are still able to send paint & wallpaper to you in Europe.  Please allow more time for your order as most (if not all) orders will now be checked to go through customs. This also means unfortunately there will most likely be a Duties Fee and a Customs Clearance fee. Unfortunately, we are unable to provide exact information on the amount you will be charged, although from what we have heard from our customers this charge can range from 20-30% of the cost of your order).

Please be aware we are not liable for these charges and they must be paid by the customer.

Payment Methods

We accept VISA, Mastercard, PayPal, BACS, In circumstances, we may take payment over the phone, but otherwise for European orders, we would prefer you to order online. We do not accept American express.

At this moment in time, we do not support any cryptocurrencies or Apple pay or Google pay or Amazon pay.

Ordering Online

Once you have placed your order, please check your email confirmation. (please check your spam folder also) If you have placed the wrong amount, or you have chosen the wrong colour, please contact us as soon as possible, as once we dispatch your order or make a special order for your paints, it’s difficult to cancel or change your order.

Once your order has been marked dispatched, you will get a tracking confirmation through email and by phone (If you supplied this) it will take 3-5 working days to arrive with you, through Fedex UK. (if your paint is not in stock add-on 3+ days, you can always inquire to see about your order status)

IF you receive damaged tins or you do not receive your order, please contact us to sort something out.

Delivery times & Cost

Please take a look at the table below, if you have any further queries, please let us know.

EU ZONES 1

EU Zones 2

Sadly, we do not hold stock of certain finishes and colours, there will always be a 3+ delay on these while we order them in for you. They can be seen in the table below. If you need any more information please let us know

Finishes we do not keep in stock / have to always be ordered in.

Mainland

Although our site usually marks wallpaper ‘in stock, all wallpaper is directly ordered from the manufacturer. Please inquire before placing a wallpaper order, as the wallpaper may not be available from our supplier. Once ordered, wallpaper cannot usually be cancelled, so please make sure you order the required amount and that it fits your timescale.

Usually, delivery for most wallpaper brands is 3-5 working days, from when you place your order.

Farrow and ball wallpapers take up to 7 working days to arrive.

Delivery Times & Cost

If there are any missing brands – please contact us.

If you would like to request a sample, please get in touch with us on our website using live chat, email or by calling us. We will send out samples free of charge – although the maximum you will be able to order is 5.

Unfortunately, we cannot accept returns of wallpaper, please make sure to require the right amount, if you need any help please contact us, or use our wallpaper calculator. If you need more wallpaper from the same batch number, please contact us and we can help. (1-week maximum)

Europe

If you are planning to order from Europe, please contact us beforehand as well – just to check if we can order the wallpaper and to see if it fits your timescale.

We deliver wallpaper internationally, whereas paint we can only deliver nationally. Delivery usually ranges from 5-14 working days, please contact us to find out an exact time frame. All wallpapers are shipped using Fedex.

Please contact us to find out the appropriate shipping time and cost, as it does vary depending on where you are based, special orders can be arranged too.