Delivery Information (Please Read Carefully)
We take pride in how we pack all orders and do our best to dispatch to you the same day but due to circumstances beyond our control, Â we can never guarantee delivery on or by a given date.
Sadly although we try our best to give accruate representation of stock levels, sometimes our website may list products in stock, when we may not have them in stock / in-store. IF you are working to a deadline, please contact us before ordering!
For items held in stock, next working day for delivery is normal , this includes most areas in UK mainland, Wales & cities in Scotland, more remote locations make take longer (eg remote locations in scotland or small islands).
The majority of our paints are held in stock BUT all wallpapers will need to be ordered. (Usually 3-7 working days)
some paint colours and finishes will need to be ordered from the manufacturer and this will add a few extra days to the delivery. (3+)
We will always do our best to comply with your requirements and if you are working to a deadline, please do get in touch using the ‘contact us’ tab above or by phone or email or our live chat and we will do our best to help.
UK
Delivery is from £2.95 to £7.95 UK Mainland.
Exceptions:- Highlands of Scotland and offshore Isles with the following postcodes;
FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
For these areas we will use be using Hermes or Parcelforce, Please be advised that delivery will take 3-5 working days.
For orders that have been placed as local pickup, you will recieve an email, stating your order has been ‘dispatched/ready to collect’. You should also recieve a phone call letting you know you order is ready to collect. If this is not the case then please contact us, depending on what you ordered this can take up to 7 working days.
Europe
Delivery charges to France, Netherlands, Belgium, Ireland, Luxembourg and Germany range between £11 and £99.95.
For delivery to Spain, Portugal, Italy, Denmark, Finland, Sweden, Austria, and Poland charges range between £11 and £79.90.
For Estonia, Czech Republic, Greece, Bulgaria and Norway the charges range between £11 to £49.95.
Overseas
USA, RUSSIA, AUSTRALIA, NEW ZEALAND and JAPAN The freight charge is £49.95 for wallpaper.
To these countries regrettably we can accept orders just for wallpaper (no liquids). Some restrictions apply to Cole & Son wallpapers so please contact us if in doubt.
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For the above countries, our system should be set up for you to order online. Please let us know if you have a problem. Other countries, please contact us for a quote.