Paint & Paper FAQ

Please have a look at our most asked questions below. If there are questions you want to ask, please contact us

Click below on the categories

What Shipping Methods Are Available?

Currently there are two shipping methods enabled on the site. For most, the option would be delivery, where you can select your country, your address and get your package delivered to you for a small fee from £4+.

( Prices vary from different countries)

Our second option is the Local Pickup option, Obviously this would be suitable for people who are living close to Norwich, this deducts the cost of the delivery but you would have to collect the said package yourself.

(Please choose this option if you are close to Norwich, otherwise your order could be cancelled.)

If there is any more information needed, please feel free to contact us on the contact us page.

How Long Will It Take To Get My Package?

Usually depending if we have stock of the item, it should be next day delivery. If we have to order in the required paint/wallpaper, this then will add a few more days onto the delivery.

Furthermore , for all wallpapers they have to be ordered in from the manufacturer, so this also can delay delivery for a few days.

International shipping (depending where from) can usually take up too a week or more.

Any more advice, please feel free to contact us using the contact us page.

Who should I to contact if I have any queries?

If you have any queries about anything to do with delivery/shipping or the products we supply, please feel free to contact us on the phone number below.

01603 400777

Furthermore, you can contact us at our email also which is :

Or you can contact us through our contact us page (above on navigation) and fill in a simple form to let us know your query and you can also use our new live chat system.

Do You Ship Internationally?

We do ship internationally, although do expect delays as shipping internationally (depending where you are from) can take a while.Please contact us if you want to arrange shipping internationally either through phone or by email.

How Can I Return a Product?

Do I need an account to place an order?

You can use an account to order products. Although we do offer Guest checkout, so no, you don’t need an account.

(Although it may be recommended so we can contact you more easily)

How do I place an Order?

You can either phone use, or place an order online!

To do this, Select a product, from either searching or going through our levels on the site.

Click checkout and input billing details, After that leave the rest to us!

What’s The Coupon Codes Policy?

Usually, when we have a coupon out we don’t have many policies.

The only rule we have, is that it can not be stacked and several codes can not be used at the same time through the checkout.

If you want a refund when you used a coupon, you will get the refund price after the coupon has been used.

How Can I Cancel Or Change My Order

If you want to ring us up, or send us a email we will be able to sort that out for you.

Is Buying On-Line Safe?

There can be a lot of debate on whether buying online is safe. But we guarantee we are safe website. as we encrypt your data online through the checkout process.

You can choose to pay through PayPal, phone or through your credit card if it feels safer.

If you feel any concerns about your payment, please don’t hesitate to contact us.

How Do I Track My Order?

when you get a confirmation email about your order. Depending on who your courier is, you can request to receive a tracking code, in which you can track your order.

If there is a problem, or you want too find out more about this, please feel free to contact us.

What Payment Methods Are Accepted?

At the moment we accept, credit, visa, paypal, sage pay and phone pay.

Phone pay- You can choose to pay over the phone with one our sale team. (Data will not be kept, only for the order)

Credit/Visa-Usual billing form, which takes the funds straight from your bank account.

Paypal-Log into your Paypal account to forward the payment to us.

What days are you open?

We are open 6 days a week.

Currently, we are closed on a Sunday,

Open Monday to a Friday 8.30am to 4.30pm

Saturday 9.00am to 4.00pm

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