Our Commitment To Your Privacy


Here at Paint & Paper Ltd we value our privacy and take it very seriously. As you are well aware new privacy policies have been put in place, which is why we need to review our privacy policy. We value the maintaining trust and confidence of our visitors to our website. We want you to note that Paint & Paper Ltd is not in the business of selling, renting or trading any of your data away to other companies for marketing purposes. We value you as customers and hope to keep it that way. If you don’t believe us, in this Privacy policy we will be detailed information on when, where and why we collect your personal information, how we use your data and how we keep it secure. If you still feel after reading this privacy policy that your data is not being used to how you would like it to be, then please contact us to make changes to your information.

Types of data we collect

Detailed below will be how we may collect your data and it will be used. We collect your data for a variety of reasons, mainly to help us supply you your products or information.


What are cookies?

Like most websites, Paint & Paper’s website use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

What Information is collected?

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Paint & Paper can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or another device when you access our websites are designed by:

– Paint & Paper Ltd, or on behalf of Paint & Paper, are necessary to enable you to make purchases on our website;

What are cookies used for?

The main purposes for which cookies are used are: –

  1. For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
  2. For Paint & Paper ltd to market to you, particularly web banner advertisements and targeted updates.
  3. To enable Paint & Paper to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
  4. To enable Paint & Paper to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

For Mozilla Firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant option

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off. If you only disable third-party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

Google Analytics

When someone visits https://paint-paper.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

-We may use the data collected for promotions targetting the specific audience.

-All the information that is supplied to use is anonymised, no data (I.e contact details, names, addresses etc, will NOT be collected)

-The information collected may be used for promotional material or used for banners on our website.


‘tawk.to’ Chat is a powerful live chat software that is simple and easy to use. Having been designed and developed for companies that rely on data, its ability to talk seamlessly with other apps. makes it incredibly powerful for customer support.’

tawk.to is implemented onto our site to allow you as the customer to interact with us for help or order information etc. When opening the tawk.to button our website you will be asked to fill in your personal information and an optional phone number/email address. All the data you enter is used to communicate with us to tell us who you are and what product you are looking at. The information you send us has stored our databases. The information provided will not be sold off and is kept on record for data protection purposes only.

When you end the chat, a transcript is kept on our databases for security reasons, you can request a transcript by contacting the provider.

Mailing Lists

As part of the registration process for our periodic newsletters, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

When you place an order online, your email address will be added to the MailChimp email lists. This data is stored in a database and can only be accessed when creating a newsletter. If you prefer to not have your email on these lists, please contact us or click the unsubscribe button on emails.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

Purchasing Products

When you purchase a product through our system(WordPress) online your name, address data, email and contact number will be stored in our WordPress system. You may, of course, purchase a product in person without supplying the aforementioned personal data. Please be assured that we do not share your personal details with any other company without your consent.

-If you choose to click and collect at checkout, your details still will be shared with us.(no third parties)

-If purchasing colour cards/samples through our live chats or emails, your contact information will be stored on our email servers and tawk.to’s servers.

-If you are paying over the phone, we do not keep any of the data you supply and it is immediately destroyed after use.

Third Parties

We are quite happy to say that none of your data is shared with third parties. If this does ever change you will be notified and you will be asked if you consent to this happening.

Do you want to change any personal information we may have?

You are entitled to view, amend, or delete the personal information that we hold. Email your request to us at enquiries@paint-paper.co.uk.

If you also don’t want to share your personal information with us, we don’t mind. We are not forcing you to shop with us and we understand fully if you would prefer to not share anything with us. If you decline this privacy policy, please note you will not be able to place an order.

Changes to this privacy policy

We will keep this privacy policy updated as often as we can, we want to be as open as we can with our customers, after all, it is your data. We will be looking at this privacy policy yearly, or when a new privacy regulation comes into force.